Why Is My PetSafe Collar Not Working?
PetSafe collars are popular training and safety devices for dogs. However, like any other electronic device, they can sometimes malfunction. If your PetSafe collar is not working, there are several possible reasons.
Troubleshooting Your PetSafe Collar
- Check the battery. The most common reason for a PetSafe collar not working is a dead or low battery. Replace the battery with a new one and see if that solves the problem.
- Make sure the collar is turned on. The collar may have accidentally been turned off. Check the power button and make sure it is in the “on” position.
- Check the contact points. The contact points on the collar are what conduct the static correction to the dog’s neck. Make sure the contact points are clean and free of any dirt or debris. You can gently rub them with a cotton swab dipped in rubbing alcohol.
- Adjust the fit of the collar. The collar should be snug but not too tight. If the collar is too loose, the contact points may not make good contact with the dog’s neck. If the collar is too tight, it can be uncomfortable for the dog.
- Check the range of the collar. The range of the PetSafe collar varies depending on the model. Make sure you are within the range of the collar when you are trying to use it.
- Check for interference. Other electronic devices, such as cell phones and cordless phones, can interfere with the operation of the PetSafe collar. Try moving away from these devices when you are using the collar.
- Reset the collar. If you have tried all of the above troubleshooting steps and the collar is still not working, you may need to reset it. To reset the collar, press and hold the power button for 10 seconds. The collar will then turn off and on again.
Contact PetSafe Customer Service
If you have tried all of the above troubleshooting steps and the PetSafe collar is still not working, you can contact PetSafe customer service for help. PetSafe offers a one-year warranty on their collars, so if the collar is defective, you may be able to get a replacement.
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