How To Reset Hatchimal Surprise

How to Reset Hatchimal Surprise: A Comprehensive Guide


Hatchimal Surprise toys have become a favorite among children and collectors alike, but occasionally, you may encounter issues that require a reset. Whether your Hatchimal is unresponsive or behaving unexpectedly, this guide will walk you through the steps to reset your Hatchimal Surprise, ensuring a smooth and delightful experience for both you and your child.

Understanding the Reset Process

Before diving into the reset steps, it’s crucial to understand why and when a reset may be necessary. Here are some common scenarios where a reset is recommended:

  • Unresponsiveness: If your Hatchimal isn’t responding to touch or sound.
  • Glitches in Behavior: If the toy is exhibiting unusual or unexpected behavior.
  • Software Updates: After a software update, a reset may be required to sync the changes.

Step-by-Step Guide to Resetting Your Hatchimal Surprise

Follow these detailed steps to reset your Hatchimal Surprise:

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1. Locate the Reset Button

The reset button is typically located on the bottom or back of the Hatchimal. Use a small, pointed object like a paperclip to access it.

2. Press and Hold

Gently press and hold the reset button for about 10-15 seconds. You may hear a sound or see a light indicating that the reset process has begun.

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3. Wait for the Restart

Allow the Hatchimal to restart. This may take a few moments, so be patient. Once the reset is complete, the toy should be ready to play again.

4. Test the Functions

After the reset, test the Hatchimal’s functions to ensure it responds appropriately to touch, sound, and any additional features.

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Troubleshooting Tips

If the reset doesn’t solve the issue, consider these troubleshooting tips:

  • Check Batteries: Ensure the batteries are properly inserted and have enough power.
  • Environmental Factors: Some Hatchimals may not function well in extreme temperatures or humidity.
  • Contact Customer Support: If problems persist, reach out to the manufacturer’s customer support for further assistance.

Frequently Asked Questions (FAQs)

Q1: How often should I reset my Hatchimal Surprise?

A1: Resetting is only necessary if you encounter issues. It’s not a routine maintenance step.

Q2: Can I use the reset button during gameplay?

A2: It’s recommended to only use the reset button when troubleshooting issues. Interrupting gameplay may cause data loss.

Q3: Is there a difference between a soft and hard reset?

A3: No, the reset button performs a hard reset, restoring the Hatchimal to its default settings.

Q4: What if my Hatchimal still doesn’t work after the reset?

A4: Follow our troubleshooting tips or contact customer support for assistance.


By following these steps and tips, you can easily reset your Hatchimal Surprise and keep the joy alive for your child. If problems persist, don’t hesitate to reach out to customer support for further guidance. Happy hatching!

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